Mesh computers account was recently placed on stop by Repair-Line Ltd , all services to the manufacturer are being withheld due to non payment of account and failure to exchange parts buffer stock to allow repairs to continue.

Repair-Line Ltd signed an agreement with Mesh computers to commence the 1 st of May 2007 the agreement was that Repair-Line Ltd would provide on site support to Mesh clients and all PCs sold from the 1 st of May 2007 would be provided with on site warranty, Mesh drove the charges down with false promises of sales volume of PCs which would carry 1 and 3 year warranties, Mesh paid only £5 per 1 year warranty, £49 per 2 Year Warranty and £59 per 3 year warranty. At the time of signing the agreement Max Sherafati the owner and MD of Mesh Computers Ltd formally Mesh Computers PLC stated his sales were in excess of 50,000 units per year and 20% of those would be covered with 3 year warranty. The actual figure turned out to be around 20,000 and 5% with 3 year warranty. Mesh has made a large number of people redundant in the last year and their sales have plummeted to probably what is an all time low. They were featured for their terrible customer service on watchdog prior to arranging service to be provided by Repair-Line Ltd. Despite the claims they made in a statement to watchdog that they have increased customer service staff which they have not they still have no concept for providing good customer care, the only customer care seen is when a client wants a refund or they start to take court action. The mesh offices are a now a big open space with a little gathering of people to one side, the staff and even desks have gone which is strange for company increasing its staff levels.

Max Sherafati took on Paul Kinsler and introduced him as the new MD, Paul however likes to be know as the acting MD or General Manager as it seems he is still operating his own Business called PK Media information on which can be found at http://www.pkmedia.co.uk . Paul likes to disassociate himself with Mesh just in case the inevitable happens and they fall. Paul, everyone is lead to believe does not want his relationship with the Media to be effected by his association with Max Sherafati and Mesh Computers. Paul subsequently took charge and Max was no longer contactable the last claims are he is in Iran living his life in his Mansion complete with servants to tend his ever need. Paul decided to make changes and stopped any systems being sold with 3 year onsite warranty, this was his first move next he introduced the idea he only wanted to pay if a client registered the warranty, under Paul’s control the only 3 year warranty provision was if the customer was sold it as an upgrade and Mesh made money from it and the only warranty he paid for was if it was registered though a web page, however he still expected every machine to be covered. Later it came to light that approximately 2000 warranties had not been declared by Mesh to Repair-Line ltd yet they had been expecting support to be provided, this was claimed to be a genuine mistake with the daily exports of sales data however the first time this may have been a good excuse but the situation continued and then it became obvious the reasons for the non disclosure, with no data declared Repair-Line Ltd could not invoice for the cover! Mesh it seemed was clearly in trouble.

In February 2008 Paul Kinsler representing Mesh at this time as Acting MD Management Consultant informed Repair-Line Ltd that Mesh could no longer afford to provide free on site warranty for even 1 year to its clients at the cost of £5 per unit and he went on to say the decision was purely financial with no mention of any lack of service or support from the company he wanted to still offer service but the end user had to pay for it, he was informed to do this he was in breach of contract as the agreement was all systems sold would carry on site support and his subsequent action was to tender 3 months of termination. Should any one to see the actual email simply email mesh@repairline.co.uk and the mail will be sent to you.

Although Sales were very low over the period the failure rate certainly was not and with over 30% of units failing the cost of stock to maintain the poorly built systems was huge! Mesh should have arranged with all its suppliers to allow exchanges to be done direct but they failed to do so and thus eventually had to agree to carry out the exchanges from the buffer stock Repair-Line Ltd had which it had bought and paid for to the value of £150K just for initial stock , Whilst it seemed we were starting to make progress and could stop spending on Stock to maintain the systems as the parts already replaced and left faulty would be replaced at long last the exchanges were replaced by Mesh with faulty second hand goods and thus the majority of systems which needed repair needed far more than one visit to achieve a stable working system with these parts. Clients could have a 1 week old computer and Mesh expected them to be repaired with old second hand faulty parts. This coupled with the poor payment history meant Repair-Line Ltd placed the Mesh account on stop for what would be the 5th time in less than 12 months. All work ceased for Mesh and they are now left looking for another service provider to use who will no doubt gain little reward for their efforts. Any service provider who takes on this company should be well experienced at debt collection and the best advice would be to seek at least 100K on account and don’t provide your own buffer stock it will work out very expensive and be a magical experience, new stock will disappear before their very eyes and be replaced with non usable old parts. Paul Daniels himself could not perform a better trick.

Mesh it seems have a terrible reputation for payment throughout the trade so it is not only service providers they dislike paying and as a result they have set up another company formed by Max along Ray the purchase manager for Mesh and Max’s brother in law Mohsen, with this new partnership MRM International Ltd was formed in May 2007 with a registered office in Kent. This is now the purchasing arm used by Mesh.

Whilst it is easy for everyone to blame the service provider for lack of service its is well worth remembering any service provider is only as good as the company it works with, if they are not paid, provided with faulty parts to repair systems and the manufacturer has no concept for support and customer care and is only concerned with making sales and taking your money then it is a difficult battle for any service provider to provide first class service to the end user.