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Return Goods Authorization provides you with the ability to give your customer an authorization to return a product, receive the returned product into a physical or logical warehouse and to determine when or if a credit will be issued.
Benefits
7 Return authorizations can be generated and tracked through PRMS.
7 Returned product can be received back into inventory, returned to a vendor, disposed of, or repaired while tracking the status of the return through disposition movement.
7 Satisfies accounting and receiving dock’s needs.
7 The system can automatically generate a credit memo using RGA, there is no need for re-keying information.
7 Robust restocking fee setup allows for multiple methods for charging a restocking fee.
Features
7 Labels and returned goods authorization document can be generated through PRMS.
7 Generation program creates credit memo.
7 RGA authorized approval can be flagged in System Control and be developed through the RGA Authorized User Selection Program.
7 Each user can be assigned a level of approval, indicating the total dollar amount the user is allowed to approve.
7 RGA can be tied back to an original order and/or invoice.
7 RGA credit/Debit Memo Inquiry allows you to review the status of an RGA from the time it is entered until it is purged from the system.
7 RGA Memo Reports provide a listing of all return authorizations in a selected status.
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